Get In Touch

To place an order for Millington Cable service and/or Xipline Broadband Internet, please call 901-872-3600 between the hours of 8am-5pm Monday thru Friday.

 

You can email us with questions
customerservice@xipline.com

 

To report a cable outage or problems with
your service you may also call:

901-872-3600

24 Hours a Day.

 

You may also visit us at:

 

5115 Easley St. Millington, TN 38053.

1464 Munford Ave Munford, TN 38058.

The office hours are:
Monday-Friday 8AM-5PM

Frequently Asked Questions

Millington Cable

How do I start service with Millington Cable for cable TV or Xipline Internet Services?
Where are you located?
If my TV is cable ready, do I need a cable converter?
How can I make my payment?
What payment methods are accepted?
When is the monthly bill due?
Do you offer pay-per-view channels?
How do I order pay-per-view?
What if I need assistance with my cable TV or Xipline internet service?
Is it possible to block out some channels?
Is it possible to only use 1 remote for the TV and the cable converter?
What channel does my TV need to be on?
I no longer get the program information at the bottom of the screen and my viewing guide is blank?

 

Xipline Internet Services

I have a wireless router, do I need to secure my wireless router with a password?
Do I have to have cable TV to get Xipline internet service?
My computer is infected or slow due to a virus or malware, is this because of Xipline?
What are the minimum System Requirements for my computer when obtaining Xipline service?
How do I reboot my cable modem?
How do I release/renew my IP address?
What modem lights should be on when the connection is good?
What do each of the lights on the modem mean?
All of my modem lights are off except the Standby light and I cannot connect to the internet. What should I do?
Do I need to have antivirus software on my PC?
If I am going to be out of town, can I check my Xipline email account?
How do I setup my email account on my computer?
I have more than one computer in my home, how can I use my Xipline service on all of them?
Do I need to have firewall for my PC?

 

How do I start service with Millington Cable for cable TV or Xipline Internet Services?

To place an order for Millington Cable service and/or Xipline Broadband Internet, please call 901-872-3600 between the hours of 8am - 5pm Monday thru Friday.

We will schedule your installation. At the time of installation you will be required to pay the technician any installation fees and the prorated amount for the remainder of the month. We will need your signature on the work order. Proper ID is required. You will be given a receipt.

Where are you located?

Our Millington office is at:

5115 Easley Street

Millington, TN 38053

901-872-3600

Next door to Old Timer's Restaurant.

 

Our Munford office is at:

1464 Munford Ave.

Munford, TN 38058

901-837-3600

Next door to Munford Library

If my TV is cable ready, do I need a cable converter?

Yes, a cable converter is required. We provide the primary converter free of charge. Additional converters are available for a monthly rental fee.

How can I make my payment?

For your convenience a return envelope is included with your monthly bill. For after hour payments you may call our 24 hour hotline 872-1216 and pay by credit card. We also have 2 night depository boxes located outside the Millington Cable office. One is located on the west side of the building. The other one is in the parking lot across the street. The Munford depository box is attached to the telephone pole in the parking lot. Money retrieved from the depository boxes are credited the next business day.

Automatic bank draft from your checking account or automatic credit card charge is available at no charge. Automated payments will be drafted on the 15th or after of each month. You can also receive your monthly bill by email.

 

To Pay By Mail: Make checks or money orders payable to Millington Cable
Submit To:
Millington Cable
P O BOX 399
Millington, TN 38083-0399

 

To pay your bill each month, on time, directly from your checking or savings account, print, sign and return the ACH/Credit Card Authorization Form. This method will require either a voided check for the checking account, or a form letter from the bank for the savings account, to be returned to us along with this authorization form.

 

To pay your bill each month, on time, directly from your credit card, print, sign and return the ACH/Credit Card Authorization Form.

What payment methods are accepted?

MasterCard, Visa, Discover, cash, checks, automated bank draft, automatic credit card withdrawal, credit card via phone-call 872-1216.

When is the monthly bill due?

The bills are mailed out the 5th of the month. Payments are due by the 15th.

Do you offer pay-per-view channels?

If you have upgraded to equipment models: 2200, 3250, 4250, or the 8300 DVR, you have access to 14 pay-per-view channels. If your settop is an 8610x, you have access to 3 pay-per-view channels.

How do I order pay-per-view

To order from the 2200, 3250, 4250,or the 8300 DVR model settops, press the "GUIDE" button on the remote handset, select the channel from which you want to order, highlight the desired movie or event, then follow the prompts by using your handset to complete the order.

To order from the 8610x model settop you will need to set up a PIN code with the office. At that time you can request further instructions.

What if I need assistance with my cable TV or Xipline internet service?

Millington Cable offers quick response time to requests for service. For cable tv assistance call 872-3600 . For Xipline assistance call 872-3900.

We have highly trained customer service representatives and trouble technicians that will gladly assist you.

Is it possible to block out some channels?

Absolutely. By enabling the parental lock function you can lock out any channels you do not want to watch This is a simple and free feature. Refer to your manual or call our office for assistance.

Is it possible to only use 1 remote for the TV and the cable converter?

Yes, most TV's can be programmed to our cable remote. This will enable you to use the cable remote to control your TV.

What channel does my TV need to be on?

If you are connecting to your television by using a standard coax cable your TV must stay on channel 4. If you are connecting to your television using other types of cable (i.e. HDMI, Component video, S- video, etc.) then you will select the input that corresponds with that type of connection.

I no longer get the program information at the bottom of the screen and my viewing guide is blank?

This problem only applies if your converter has a red display on the front. Turn your cable converter off or tune to channel 7. Turning the converter off at night ensures a continuous feed of information to the viewing guide.

I have a wireless router, do I need to secure my wireless router with a password?

Yes, Xipline highly recommends securing your wireless router to prevent unauthorized access to your broadband connection.

As the account holder, you will be held responsible for all activity that is downloaded or uploaded via your internet connection. ( For example illegal downloads, copyright infringements, etc. ) NOTE: A wireless router that is not secured may allow users in close proximity to access to your internet connection without your knowledge.

Do I have to have cable TV to get Xipline internet service?

No, However if you subscribe to the "Family and Information" tier and Xipline you will receive a $7 discount monthly.

My computer is infected or slow due to a virus or malware, is this because of Xipline?

No, Xipline is simply a portal to the internet, therefore use of service is at your own risk.

What are the minimum System Requirements for my computer when obtaining Xipline service?

For PC's you must have Windows 2000 with Service Pack 4 or newer operating system. For MAC you must have at OS X 10.4 or newer. We use the Ethernet connection for the modem installation; however, if you do not have an ethernet card in your computer we will install one for you at no charge (Limited to Windows based desktop PC's only).

How do I reboot my cable modem?

Unplug the power cord from the back of the cable modem and wait a few seconds before plugging the power cord back in.

How do I release/renew my IP address?

In Windows XP you will click on Start and click on Run. A new box will open up and you will type in "cmd" and hit enter. It will open a new window and then you will need to type in the following line: ipconfig /release. This will release your IP and once it is released you should see the following :

 

Connection-specific DNS Suffix	:
IP Address. . . . . . . . . . . . . .	:	0.0.0.0
Subnet Mask . . . . . . . . . . .	:	0.0.0.0
Default Gateway . . . . . . . . .	:

 

 

Now that your IP address is released, you will need to renew it by typing in the following command in the same window: ipconfig /renew this will renew your IP address and change the numbers from 0.0.0.0 from the previous release command. The following is an example,(your numbers may be different).

 

Connection-specific DNS Suffix	:
IP Address. . . . . . . . . . . . . .	:	192.168.0.4
Subnet Mask . . . . . . . . . . .	:	255.255.255.0
Default Gateway . . . . . . . . .	:	192.168.0.1

 

What modem lights should be on when the connection is good?

If the modem is provided by us you should have the following lights on solid : power, receive, send, and online. The pc/activity light may be solid or flashing, it depends on if there is internet activity from one of your computers.

What do each of the lights on the modem mean?

Power	If solid, modem is receiving power properly.
Receive	If solid, modem is receiving data signal from the office equipment.  If flashing, there is a problem with the signal from the office equipment to the modem. Modem will not sync up and there will be no internet connection.
Send	If solid, the modem is transmitting properly back to the office equipment. If flashing, there is a problem with the signal being transmitted from the modem back to the office equipment. The modem will not sync up and there will be no internet connection.
Online	If solid, the modem has registered it's IP information correctly If off, the modem has not registered it's IP information correctly or it has lost the information.
PC/Activity	If solid, the modem is properly connected to your computer or network.  If flashing, data is being transmitted and received.

All of my modem lights are off except the Standby light and I cannot connect to the internet. What should I do?

On the top of your Motorola modem we provided, is a Standby button, press that button and the standby light should go out and all other lights should come on. Power cycling your cable modem will not clear out the standby mode. Not all modems have a standby button

Do I need to have antivirus software on my PC?

Xipline broadband internet recommends installing and maintaining an up-to date antivirus software program.

If I am going to be out of town, can I check my Xipline email account?

Yes. To access your Xipline email from anywhere, just go to the following address: webmail.xipline.com and log in to your Xipline email account.

How do I setup my email account on my computer?

Click your program below for setup instructions:
Outlook Express
Outlook 2010
Outlook 2003
Outlook 2007
Windows Mail
Mac Mail

I have more than one computer in my home, how can I use my Xipline service on all of them?

You can use multiple computers on your Xipline connection by using a router or a wireless router. Millington Cable does not provide routers at this time nor support for routers . Routers may be purchased at most stores that sell electronics.

Do I need to have firewall for my PC?

Xipline recommends having some type of firewall; software, hardware or both.